Last updated: 5 November 2026
These terms apply when you book a treatment, buy a gift voucher or use our website. Please read them before you book. Nothing in them affects your legal rights as a consumer.
Who we are
The 5 Realms is run by Colin Solomon from our clinic in Watford, Hertfordshire. Colin is a member of the British Acupuncture Council (BAcC) and is registered with the Complementary and Natural Healthcare Council (CNHC), and follows their codes of conduct.
- Email: createyourwellness@gmail.com
- Phone: 07951 579300
Our website
The information on our website is general. It isn’t medical advice and doesn’t replace advice from your GP or another doctor. Please don’t stop or change any medical treatment without talking to your doctor first.
We work to keep the website accurate, but treatments, availability and prices can change. The words and images on the site belong to us or are used with permission, so please don’t copy them for commercial use without asking us.
Booking
You can book through Fresha or by contacting us. When you book through Fresha, Fresha’s own terms also apply to the booking, but your agreement for treatment is with us.
Before and during your treatment
- Your first appointment includes a health consultation. Please tell us about your health, any medicines or supplements you take, any allergies, and whether you are or might be pregnant. Let us know about any changes before later appointments.
- Our therapies work alongside medical care and don't replace it. If you have a medical condition, please keep seeing your doctor.
- Colin may decide a treatment isn't suitable for you, and may suggest you see your GP or another professional instead.
- Some treatments, such as some vitamin injections and IV infusions, use prescription-only medicines. These need an assessment by a qualified prescriber, who decides whether they are suitable for you.
- If you're under 16, we need consent from a parent or guardian before we can treat you.
- Everyone responds differently, so we can't promise a particular result.
Prices and payment
Prices on our website may change. The price that applies is the one confirmed when you book. Unless your booking says otherwise, you pay at the clinic on the day of your treatment.
Cancelling or moving an appointment
We ask for 24 hours’ notice for cancellations where possible. This allows us to offer your appointment time to someone on the waiting list. Late cancellations may be subject to a charge.
If we charge for a late cancellation or a missed appointment, we’ll tell you the amount when you book, and it will never be more than the price of the treatment. We won’t charge it when you cancel under your right to change your mind (see below).
If we need to cancel or move your appointment, we’ll tell you as soon as we can and offer you another time or refund anything you’ve paid.
Changing your mind
If you book a treatment or buy a voucher without coming to the clinic, for example through Fresha, by phone or by email, the law gives you 14 days from the day you book or buy to cancel for a full refund.
If your appointment falls within those 14 days, booking it means you’re asking us to treat you before the 14 days are up. You can still cancel before the appointment and get back anything you’ve paid. Once a treatment has been given, you can’t cancel it for a refund.
To cancel, email or call us.
Gift vouchers
- Gift vouchers are valid for 12 months from the date of purchase.
- They are redeemable for any treatment of equivalent or greater value, with any balance paid on the day.
- Vouchers are redeemed at the clinic.
- You can buy a voucher through Fresha, which sends it by email. You can also design and print a voucher on our website. A printed voucher is valid only once it has been paid for, so please contact us to pay for it.
- Vouchers can't be exchanged for cash, except where the law gives you a refund (see "Changing your mind").
If something goes wrong
The law requires us to provide our treatments with reasonable care and skill. If you’re unhappy with a treatment, please tell us as soon as you can and we’ll do our best to put it right. If we haven’t met that standard, you may be entitled to have the treatment repeated or to a price reduction, which in some cases can be a full refund.
If you can’t settle a concern with us, you can contact the British Acupuncture Council about acupuncture, or the CNHC about the therapies Colin is registered for with them. Citizens Advice can also help with your consumer rights.
Our responsibility to you
We’re responsible for loss or harm you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We’re not responsible for loss that wasn’t foreseeable, or for business losses.
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.
Your information
Our Privacy Policy explains how we use your personal and health information.
Changes to these terms and the law that applies
We may update these terms from time to time. The version on our website when you book is the one that applies to that booking.
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.